Terms and Conditions - Vault & Vial

Effective Date: October 19, 2025

Please read these Terms of Use carefully before using the www.vaultandvial.com website operated by Vault and Vial.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms of Use. These Terms of Use apply to all visitors, users, and others who access or use the Service, including those who make purchases.

1. Product Descriptions and Availability We attempt to be as accurate as possible in the description of the products (fragrances, perfumes, and related goods) displayed on the Service. However, we do not warrant that product descriptions or other content of the Service are entirely accurate, complete, reliable, current, or error-free. All products are sold subject to availability.

2. Order Acceptance and Payment a. Order Confirmation: After placing an order, you will receive an email acknowledging that we have received your order. This confirmation does not signify our acceptance of your order, but rather an offer by you to buy a product. b. Pricing: All prices are subject to change without notice. The price charged will be the price in effect at the time the order is placed. c. Payment: We accept [List accepted payment methods, e.g., Visa, Mastercard, PayPal]. You warrant that any credit card or payment method used is yours or that you have authorization to use it.

3. Order Changes and Cancellations If you need to change or cancel your order, please contact us as soon as possible. We can accommodate changes if your order has not yet been processed for shipping. However, once it is in transit, we may not be able to make adjustments.

4. Shipping, Delivery, and Tracking a. Order Tracking: Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your order’s status and estimated delivery date. b. International Shipping: We provide international shipping to select countries, ensuring that our luxury fragrances reach customers worldwide.

5. Return and Refund Policy All purchases from the Service are subject to our detailed Return & Refund Policy, which is available on our website and is incorporated by reference into these Terms of Use. By agreeing to these Terms, you also agree to the terms set forth in the Return & Refund Policy. In summary:

Returns must be initiated within 30 days of delivery.
Items must be unopened, unused, and in their original packaging.
Please review the full policy for complete details on eligibility, non-returnable items, and the return process.

6. Damaged or Defective Items If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within seven (7) days of delivery. The process for replacing or refunding such items is detailed in our full Return & Refund Policy.

7. Intellectual Property The Service and its original content (excluding content provided by users), features, and functionality are and will remain the exclusive property of Vault and Vial and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Vault and Vial.

8. Limitation of Liability In no event shall Vault and Vial, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; or (iii) any products purchased via the Service.

9. Governing Law These Terms of Use shall be governed and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.

10. Contact Information For questions related to these Terms of Use, please contact us at: Vault and Vial [email protected] West Palm Beach, Florida [Your Full Address (Optional)]